Compliance Archiving for GoToConnect (Jive)

Overview

Nuclei provides GoToConnect (powered by Jive) customers with the ability to automatically export, enrich, and archive all communications occurring within GoToConnect, including:  

• Call Recordings
• Call Metadata

The integration is based on GoToConnect's native integration with Amazon S3, which enables Nuclei to access and archive call recordings. To enable connectivity customers must configure a new "AWS Storage" destination in the Jive System Settings. Nuclei provides the AWS Access Key ID and AWS Secret Access Key required for configuration.

Once provisioned, GoToConnect recordings are automatically delivered to Nuclei via Amazon S3 and made available for archival and further processing in other 3rd party applications including the Smarsh Connected Archive. 

Prerequisites

• GoToConnect Admin or Super Admin permisions
• Connect AWS Storage Account 
• Activate Call Recording (system-wide, or for specific extensions)

Scope

GoToConnect

GoToConnect supports recording of the following resources:  

• Phone Numbers
• Lines
• Ring Groups
• Call Queues
• Conference Bridges

Supported Archives

The following archiving destinations are supported for GoToConnect:

• Dell EMC SourceOne
• Micro Focus Digital Safe
• Proofpoint
• Smarsh Enterprise Archive
• Smarsh Professional Archive
• Veritas Enterprise Vault
• ZL Unified Archive

Quick Start Guide 

Installation

1. Complete onboarding session to review configuration and downstream archiving requirements. 
2. Connect AWS Storage Account 
3. Activate Call Recording (system-wide, or for specific extensions)

Usage

Utilization varies, and will depend on the downstream archive being used. 

Example (Smarsh Professional Archive)

1. Login to https://app.smarsh.com 
2. Select Search > New Search 
3. Select Content, and replace "All Content" with "GoToConnect" 
4. Select "Search"
5. Select a GoToConnect recording from the search results.
6. Replay audio. 

For more information on the Smarsh Connected Archive, please visit Smarsh Central 

• Smarsh Professional Archive - User Guide 
• Smarsh Enterprise Archive - User Guide 

Uninstallation 

1. Login to GoToConnect, and navigate to "System Settings"
2. Deactivate Call Recording ("Recording", "Storage")
3. Disconnect Amazon Storage ("Recording, "AWS Storage")

Getting Setup

Connect AWS Storage Account

You can connect an AWS Storage Account using the following guide:

Jive - How do I connect my AWS bucket for call recordings?

Activate Call Recording

You can activate Call Recording using the following guide: 

Jive - How do I turn recordings on and off?

More Information

For more information on Compliance Archiving for GoToConnect and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai. 

Thanks!! ✌️