Compliance Archiving for Webex Meetings

Overview

Nuclei provides Webex customers with the ability to automatically export, enrich, and archive all communications occurring within Webex Meetings, including:  

• Meeting Video
• Meeting Audio
• Meeting Chat Messages
• Meeting Polling 
• Meeting QA

As a first step, Automatic Recording using Network-Based Recording (NBR) must be activated for the Webex account, which ensures that recording starts automatically whether the host joins by computer, mobile device, or telephone. 

Upon completing of recording, Nuclei Capture automatically ingests those recordings for further processing and compliance archiving in other 3rd party applications. 

Prerequisites

• Cisco Collaboration Flex Plan 3.0 licensing (or higher) 
• Activation of Cisco Network Based Recording (NBR)
• Activation of Cisco Unlimited Storage option
• Webex Site Admin credentials (required by NBR Web Services API)

Scope

Webex Meetings

Cisco Network-Based Recording (NBR) records the full attendee-view of a WebEx Meeting, including:

• Meeting Video (presenter video)
• Meeting Audio (VoIP, telephony, and third-party audio)
• Meeting Chat Messages (public)
• Meeting Polling
• Meeting QA

At present Cisco NBR does not support capture of the following: 

• Private chat to the host
• Poll results not shared by the host
• Breakout sessions (Training Center)
• Media Viewer (Event Center)
• Closed Captioning (Meeting Center)
• Practice Rooms (Event Center) panels

When recording multi-point video, only the presenter's video is recorded and available for replay and archiving. 

The following types of metadata are also supported for each Meeting:

• Meeting ID
• Meeting End Time
• Meeting Name
• Meeting Start Time
• Moderator Name
• Moderator Login
• Participant Login Name
• Participant Join Date Time
• Participant Leave Date Time
• Participant Corporate Email ID

The following additional types of metadata are also supported for in meeting messaging:

• Message Content
• Message ID
• Message Sent Time
• Sender Login Name

Supported Archives

The following archiving destinations are supported for Webex Meeting archiving:

• Dell EMC SourceOne
• Global Relay Archive
• Micro Focus Digital Safe
• Mimecast Cloud Archive
• Proofpoint Enterprise Archive
• Smarsh Enterprise Archive
• Smarsh Professional Archive
• Veritas Enterprise Vault
• ZL Unified Archive

Quick Start

Installation 

1. Contact Cisco Developer Support (devsupport@cisco.com) to obtain the following information for your account:
   1. Webex Site ID
   2. Web Service URL (Main)
   3. Web Service URL (Backup)
2. Activate automatic recording for all sessions using Network Based Recording
3. Complete onboarding session to review configuration and downstream archiving requirements. 

Configuration

To enable recording for the entire Webex organization:

1. Login to Webex Control Hub 
2. Select Services > Meeting
3. Select your Webex site, and then select "Configure Site"
4. Select Webex Meetings > Site Options
5. Select "Automatically record all sessions using Network Based Recording"
6. Unselect "Allow hosts to reassign, edit, disable, and delete recordings."
7. Select "Update" to save your changes

To enable recording for an individual Webex user:

1. Login to Webex Control Hub 
2. Select Management > Users
3. Select a user, and then select the "Meetings" tab
4. Select "Advanced Settings"
5. Select "Automatically Record all meetings"
6. Select "Update" to save your changes

To configure the default recording layout for video-centric recordings:

1. Login to Webex Control Hub 
2. Select Services > Meeting
3. Select your Webex site, and then select "Configure Site"
4. Select Common Settings > Site Options
5. Scroll down to "Default Recording Layout for Video-Centric Recordings"
6. Select the default layout for video recordings.
7. Select "Update" to save your changes.

Usage

Utilization varies, and will depend on the downstream archive being used. 

Example (Smarsh Professional Archive)

1. Login to https://app.smarsh.com 
2. Select Search > New Search 
3. Select Content, and replace "All Content" with "Webex" 
4. Select "Search"
5. Select a Webex Meeting from the search results.
6. Replay meeting video or audio. 
7. Review in-meeting chat. 

For more information on the Smarsh Connected Archive, please visit Smarsh Central 

• Smarsh Professional Archive - User Guide 
• Smarsh Enterprise Archive - User Guide 

Uninstallation 

1. Create new deprovisioning request with Nuclei 

Resources

Enable Automatic Recordings for Individual Webex Meetings Users in Cisco Webex Control Hub

More Information

For more information on Compliance Archiving for Webex Meetings and for a demonstration of related capabilities, please contact Nuclei's sales team at hello@nuclei.ai.