Compliance Archiving for Dubber

Overview

Nuclei provides Dubber customers with the ability to automatically export, enrich, and archive all communications occurring within Dubber, including:  

• Call Recordings
• Call Metadata 

The integration is based on Dubber's APIs, which enable Nuclei to access and archive Dubber recordings. To enable connectivity customer's must deploy an archiving app that permissions Nuclei to access Dubber Call Recordings on your behalf.  

Once provisioned, Dubber call recordings are retrieved automatically and are made available for archival and further processing in other 3rd party applications.  

Prerequisites

• Dubber Call Recording
• Dubber API

TLDR;

Installation 

1. Activate Dubber Call Recording 
2. Deploy the Nuclei "Compliance Archiving for Dubber" app 

Usage

Utilization varies, and will depend on the downstream archive being used. 

Example (Smarsh Professional Archive)

1. Login to https://app.smarsh.com 
2. Select Search > New Search 
3. Select Content, and replace "All Content" with "Dubber" 
4. Select "Search"
5. Select a Dubber Call Recording from the search results.
6. Replay audio. 
7. Review audio transript. 

For more information on the Smarsh Connected Archive, please visit Smarsh Central 

• Smarsh Professional Archive - User Guide 
• Smarsh Enterprise Archive - User Guide 

Getting Setup

Configure Nuclei Archiving App

Install the "Compliance Archiving for Dubber" App

The following steps are required to facilitate export and archiving of Dubber Recordings:  

1. Deploy the "Compliance Archiving for Dubber" App

Upon successful authorization, you will see the following message displayed: 

"Perfect! You're ready to archive Dubber Call Recordings!"

FAQ

I authorized the app. What's next? 

After activating the "Compliance Archiving for Dubber" app, you must first complete customer onboarding with Nuclei to finalize the export configuration.  

Test Plan

After installation, please complete the following test plan to validate successful app deployment: 

Dubber

1. Complete a test call on the communication platform being recorded by Dubber 
2. Login to Dubber, and validate that the recording has finished processing and is available. 

Smarsh Connected Archive 

1. Login to https://app.smarsh.com 
2. Select Search > New Search 
3. Select Content, and replace "All Content" with "Dubber" 
4. Select "Search"
5. Select the test Dubber Recording you completed in the steps above from the search results.
6. Validate that the Dubber Recording appears correctly in the Archive:  
   1. Audio recordings are attached to the record as an MP3 file.
7. Validate that each content type can be replayed in the Archive. 
8. Validate that the audio transcript appears correctly below the recording. (optional)
9. Validate that all recording participants are correctly identified. 

More Information

For more information on Compliance Archiving for Dubber and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.