Nuclei provides Enghouse SmartRecord customers with the ability to automatically export, enrich, and archive SmartRecord communications, including:
- Call Recordings
Call Recording must first be activated for Enghouse users in the SmartRecord System Configuration Portal. This ensures that recording starts automatically when inbound or outbound calls takes place for those users.
Once provisioned, SmartRecord Call Recordings are automatically ingested and made available for archival and further processing in other 3rd party applications.
- SmartRecord Call Recording
- Amazon S3 Storage Point Registration and Configuration
SmartRecord Call Recordings
Call Recordings from any integrated supported by SmartRecord are supported for archiving.
The following types of metadata are supported for each call recording:
- Call Date
- Call Direction
- Call ID
- Decoding Codecs
- Destination Number
- Export Key
- MD5 Hash
- Originating Number
- Recording User
- Redirected From
- Redirect To
- Sequence ID
The following archiving destinations are supported for Enghouse SmartRecord:
- Dell EMC SourceOne
- Global Relay Archive
- Mimecast Cloud Archive
- Proofpoint Enterprise Archive
- Smarsh Digital Safe
- Smarsh Enterprise Archive
- Smarsh Professional Archive
- Veritas Enterprise Vault
- ZL Unified Archive
Quick Start Guide
- Activate SmartRecord Call Recording
- Complete AWS S3 Storage Point Registration and Configuration
Credentials for the Amazon S3 Storage Point are provided by Nuclei during implementation.
Use of Amazon SSE-C (Server-Side Encryption with Customer-Provided Keys) is not supported.
- Create new deprovisioning request with Nuclei
For more information on Compliance Archiving for SmartRecord Call Recording and for a demonstration of related capabilities, please contact Nuclei's sales team at email@example.com.