Compliance Archiving for Enghouse SmartRecord – Nuclei, Inc.

Overview

Nuclei provides Enghouse SmartRecord customers with the ability to automatically export, enrich, and archive SmartRecord communications, including:

Call Recordings

Call Recording must first be activated for Enghouse users in the SmartRecord System Configuration Portal. This ensures that recording starts automatically when inbound or outbound calls takes place for those users.

Once provisioned, SmartRecord Call Recordings are automatically ingested and made available for archival and further processing in other 3rd party applications.

Prerequisites

SmartRecord Call Recording
Amazon S3 Storage Point Registration and Configuration

Scope

SmartRecord Call Recordings

Call Recordings from any integrated supported by SmartRecord are supported for archiving.

The following types of metadata are supported for each call recording:

Call Date
Call Direction
Call ID
Decoding Codecs
Destination Number
Duration
Export Key
MD5 Hash
Originating Number
Recording User
Redirected From
Redirect To
Sequence ID

Supported Archives

The following archiving destinations are supported for Enghouse SmartRecord:

ACA ComplianceAlpha
Dell EMC SourceOne
Global Relay Archive
Microsoft Purview
Mimecast Cloud Archive
Proofpoint Enterprise Archive
Smarsh Digital Safe
Smarsh Enterprise Archive
Smarsh Professional Archive
Veritas Enterprise Vault
ZL Unified Archive

Quick Start Guide

Installation

Activate SmartRecord Call Recording
Complete AWS S3 Storage Point Registration and Configuration

Credentials for the Amazon S3 Storage Point are provided by Nuclei during implementation.

Use of Amazon SSE-C (Server-Side Encryption with Customer-Provided Keys) is not supported.

Uninstallation

Create new deprovisioning request with Nuclei

More Information

For more information on Compliance Archiving for SmartRecord Call Recording and for a demonstration of related capabilities, please contact Nuclei's sales team at hello@nuclei.ai.