Compliance Archiving for Google Voice

Overview

Nuclei provides Google customers with the ability to automatically export, enrich, and archive all Google Voice communications taking place within Google Workspace, including:  

• Call Recordings
• Text Messages
• Voice Messages

The integration is based on the Google Vault API, which enables Nuclei to access and archive Google Voice recordings. To enable connectivity customers must generate new API Keys in the Google Developer Console. Once provisioned, Google Voice data is automatically retrieved from the Google Vault API and are made available for archival into your exist compliance archive. 

Prerequisites

• Google Voice Standard
• Google Voice Premier (optional, required for automatic call recording)

Scope

Call Recordings

The following types of metadata are supported for each call recording:  

• From (Caller)
• To (Callee)
• Date
• Message ID

Text Messages

The following types of metadata are supported for each text message:

• From (Sender)
• To (Recipients)
• Date
• Message ID
• Message Text

Voice Messages

The following types of metadata are supported for each text message:

• From (Caller)
• To (Callee)
• Date
• Message ID
• Voicemail Transcript

Supported Archives

The following archiving destinations are supported for Google Voice archiving:

• ACA ComplianceAlpha
• Dell EMC SourceOne
• Global Relay Archive
• Microsoft Purview
• Mimecast Cloud Archive
• Proofpoint Enterprise Archive
• Smarsh Digital Safe
• Smarsh Enterprise Archive
• Smarsh Professional Archive
• Veritas Enterprise Vault
• ZL Unified Archive

Getting Setup

Installation

Authorize archiving app

1. Login to https://console.cloud.google.com/

2. Select the project selector dropdown, and then select "New Project"
   1. Project Name: "nuclei-google-voice"
   2. Select "Create"
3. Once the project has finished being created, select "Select Project"
4. Select "API & Services"
5. Select "Enable APIs and Services"
6. Search for "Vault", and then select "G Suite Vault API"
7. Select "Enable"
8. Select "Credentials"
9. Select "Create Credentials", then select "API Key"
10. Copy the API Key, and submit to Nuclei in a separate window here.
11. Select "Close"
12. Select the API key you just created
13. Rename the API key as desired (i.e., nuclei-google-voice)
14. Under "API restrictions", select "Restrict key"
15. Select "Google Vault API" from the restriction list.
16. Select "Save"

Turn on Automatic Call Recording

1. Login to https://admin.google.com 
2. From the Menu select "Apps", "Google Workspace", "Google Voice"
3. Select "Settings"
4. Select "Policies", then select "Automatic Call Recording"
5. Select "Edit", and then configure the options for automatic call recording:
   1. Off
   2. Only inbound calls
   3. Only outbound calls
   4. All calls
6. Select "Save"

Uninstallation 

1. Create new deprovisioning request with Nuclei 

More Information

For more information on Compliance Archiving for Google Voice and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.