Hiro

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  • Nuclei Service Level Agreements (SLAs)

    This Nuclei Service Level Agreement (this "SLA") is a policy governing the use of the Included Services (listed below) and applies separately to each account using the Included Services. In the eve...

  • Nuclei FAQs - Information Security

    Overview Security is very important to us at Nuclei. In fact, it's so important to us that we engage a third-party firm to audit our infrastructure, systems, and processes continuously. That firm's...

  • Archiving - Proofpoint - SMTP Relay Configuration

    Overview  This guide provides an overview of the configuration settings required in Proofpoint for enabling the outbound SMTP relay feature. The outbound SMTP relay feature is used for compliance a...

  • Archiving - Smarsh Enterprise Archive - Provisioning

    Overview Nuclei Firehose is able to archive content directly into the Smarsh Enterprise Archive.  As a first step, the Enterprise Archive administrator must register a new Content Source enabling N...

  • Nuclei Transcode - Metadata Dictionary

    Overview  This document provides a dictionary for mapping metadata from various recording systems during import to new systems. Systems NICE Systems NICE NTR CVSKEY - Call ID CVSUSR - User ID CVSC...

  • Compliance Archiving for ASC neo Suite

    Overview Nuclei provides ASC customers with the ability to automatically export, enrich, and archive all communications occurring within the ASC neo Suite, including:   Call Recordings Call Metada...

  • Supported Audio Formats

    Nuclei ETL Edge This article provides an overview of the audio formats supported by Nuclei.  Decoding 8SVX exponential 8SVX fibonacci AAC (Advanced Audio Coding) AAC (Advanced Audio Coding) (code...

  • Nuclei Support Resources

    Overview This article provides an overview of support resources available from Nuclei.    Support Resources Nuclei Help Center The Nuclei Help Center is available 24 hours a day at https://support....

  • Nuclei Service Health Dashboard

    Nuclei publishes our most up-to-the-minute information on service availability at: https://status.nuclei.ai You can check this location at any time to get current status information, or subscribe t...

  • Welcome to the Help Center!

    Hi there! This Help Center is designed to provide our partners and customers with options for self-service support.  The Help Center contains a knowledge base, a guided workflow for submitting supp...