Compliance Archiving for RingCentral MVP – Nuclei, Inc.

Overview

Nuclei provides RingCentral customers with the ability to automatically export, enrich, and archive all communications taking place within RingCentral, including:

Meeting Recordings
Meeting Messages
Call Recordings
Chat Messages
Fax Messages
SMS Messages
Voicemail Recordings

As a first step, the "Nuclei for RingCentral" app must be authorized by your RingCentral admin. Afterwards, Nuclei will automatically export RingCentral Team Messaging content into your existing compliance archive.

Prerequisites

RingCentral Automatic Call Recording (optional)
Activation of the "Enable Message Data Export" setting (optional, for messaging)

Supported Platforms

The following platforms are supported for archiving:

RingCentral
Alcatel Rainbow Office
AT&T Office@Hand
Atos Unify Office
Avaya Cloud Office
BT Cloud Work
RingCentral with Verizon
TELUS Business Connect
Vodafone Business UC

Scope

Call Recordings

The following metadata is available for each call recording:

Call ID
Call Type
Date
Duration
Direction
Extension ID

The following additional types of metadata are available for each recording participant:

Phone Number
Display Name
Email Address
Extension ID
Extension Number

Chat Messages

The following metadata is available for each chat message:

Chat ID
Chat Type
Chat Name
Chat Description
Chat Subject
Content
Date
Message ID
Message Events
Message Notes
Message Tasks

The following additional types of metadata are available for each chat member or guest:

User ID
Display Name
Email Address

Fax / SMS / Voicemail Messages

The following metadata is available for each fax, SMS, or voicemail message:

Record ID
Date
Direction
Content
Conversation ID
Attachments

The following additional types of metadata are available for each message participant:

Phone Number
Display Name
Email Address
Extension ID
Extension Number

Supported Archives

The following archiving destinations are supported for RingCentral Archiving:

ACA ComplianceAlpha
Dell EMC SourceOne
Global Relay Archive
Microsoft Purview
Mimecast Cloud Archive
Proofpoint Enterprise Archive
Smarsh Digital Safe
Smarsh Enterprise Archive
Smarsh Professional Archive
Veritas Enterprise Vault
ZL Unified Archive

Getting Setup

Installation

App Authorization

Nuclei will provide you with an app authorization URL during onboarding and provisioning. The URL is used by your RingCentral admin to permission Nuclei's access to your RingCentral account:

Activate "Enable Message Data Export"

To enable the Ringcentral Compliance Export API, your RingCentral admin must activate the "Message data export capability" within the RingCentral desktop or PWA application:

Login to https://app.ringcentral.com
Select "Settings"
Select "Administration", "Messaging"
Scroll down to "Message data export"
Activate "Enable message data export"

This setting is only required for customers that require archival of RingCentral messaging activity.

Uninstallation

Create new deprovisioning request with Nuclei

Additional Resources

RingCentral Documentation - Exporting message data in the RingCentral app

More Information

For more information on Compliance Archiving for RingCentral and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.