Nuclei provides Webex customers with the ability to automatically export and archive all communications occurring within Webex, including:
- Webex Direct Messages
- Webex Group Messages
- Webex File Attachments
- Webex GIFs / Images
As a first step, the "Nuclei Capture" for Webex Messaging app must be deployed from the Webex App Hub. Afterwards, Nuclei will automatically export Webex messaging content into your existing compliance archive.
- Webex Administrator with the "Compliance Officer" role assigned
- Webex App Hub
- Webex Suite licensing
Chat messages sent from all Webex users are supported for archiving. The following types of metadata are supported for each message:
- Message Date / Time
- Message ID
- Message Text
- Room ID
- Room Type (Direct, Group)
The following additional types of metadata are also supported for each message participant:
- Person Display Name
- Person Email
- Person ID
- Person Organization ID
Webex message archiving will take place for all users within the Webex organization.
The following archiving destinations are supported for Webex Messaging archiving:
- Dell EMC SourceOne
- Global Relay Archive
- Micro Focus Digital Safe
- Mimecast Cloud Archive
- Proofpoint Enterprise Archive
- Smarsh Enterprise Archive
- Smarsh Professional Archive
- Veritas Enterprise Vault
- ZL Unified Archive
Install the Nuclei Capture app for Webex Messaging by selecting the badge below:
Upon completing installation you will see the following message displayed:
Utilization varies, and will depend on the downstream archive being used.
Example (Smarsh Professional Archive)
- Login to https://app.smarsh.com
- Select Search > New Search
- Select Content, and replace "All Content" with "Webex"
- Select "Search"
- Select and review a Webex Message from the search results.
You can remove application permissions directly by browsing to Webex App Hub > My Integrations.
- Browse to "Nuclei Capture", and then select "Disconnect".
Alternatively, you can also create a new deprovisioning request with Nuclei.
For more information on Compliance Archiving for Webex Messaging and for a demonstration of related capabilities, please contact Nuclei's sales team at email@example.com.