Compliance Archiving for Webex Messaging

Overview

Nuclei provides Webex customers with the ability to automatically export and archive all communications occurring within Webex, including:  

• Webex Direct Messages
• Webex Group Messages
• Webex File Attachments
• Webex GIFs / Images

As a first step, the "Nuclei Capture" for Webex Messaging app must be deployed from the Webex App Hub. Afterwards, Nuclei will automatically export Webex messaging content into your existing compliance archive. 

Prerequisites

• Webex Administrator with the "Compliance Officer" role assigned
• Webex App Hub
• Webex Suite licensing

Scope

Webex 

Chat messages sent from all Webex users are supported for archiving. The following types of metadata are supported for each message:

• Message Date / Time 
• Message ID
• Message Text
• Room ID
• Room Type (Direct, Group)

The following additional types of metadata are also supported for each message participant:

• Person Display Name
• Person Email
• Person ID
• Person Organization ID

Webex message archiving will take place for all users within the Webex organization. 

Supported Archives

The following archiving destinations are supported for Webex Messaging archiving:

• Dell EMC SourceOne
• Global Relay Archive
• Microsoft Purview
• Mimecast Cloud Archive
• Proofpoint Enterprise Archive
• Smarsh Digital Safe
• Smarsh Enterprise Archive
• Smarsh Professional Archive
• Veritas Enterprise Vault
• ZL Unified Archive

Quick Start

Installation 

Install the Nuclei Capture app for Webex Messaging by selecting the badge below:

Please ensure that the Webex Administrator authorizing the archiving app has the "Compliance Officer" role assigned. "Full Administrator" is not sufficient!

Upon completing installation you will see the following message displayed:

Usage

Utilization varies, and will depend on the downstream archive being used. 

Example (Smarsh Professional Archive)

1. Login to https://app.smarsh.com 
2. Select Search > New Search 
3. Select Content, and replace "All Content" with "Webex" 
4. Select "Search"
5. Select and review a Webex Message from the search results.

Uninstallation 

You can remove application permissions directly by browsing to Webex App Hub > My Integrations. 

1. Browse to "Nuclei Capture", and then select "Disconnect". 

Alternatively, you can also create a new deprovisioning request with Nuclei. 

Additional Resources

Compliance Archiving for Webex Meetings

More Information

For more information on Compliance Archiving for Webex Messaging and for a demonstration of related capabilities, please contact Nuclei's sales team at hello@nuclei.ai.