Compliance Archiving for VoiceLogix

Overview

Nuclei provides VoiceLogix customers with the ability to automatically export, enrich, and archive VoiceLogix communications, including:

• Call Recordings

As a first step, VoiceLogix will create an IAM Policy and an IAM User that provides Nuclei with access to VoiceLogix Amazon S3 resources. Afterwards, Nuclei will automatically retrieve and export VoiceLogix call recordings into your existing compliance archive. 

Prerequisites

• Amazon S3 
• AWS IAM Role
• AWS IAM User

Scope

Call Recordings

VoiceLogix Call Recordings are supported for archiving. The following types of metadata are supported for each call recording:

• Call Start Date / Time 
• Originating Phone Number
• Terminating Phone Number 

Supported Archives

The following archiving destinations are supported for VoiceLogix:

• ACA ComplianceAlpha
• Dell EMC SourceOne
• Global Relay Archive
• Microsoft Purview
• Mimecast Cloud Archive
• Proofpoint Enterprise Archive
• Smarsh Digital Safe
• Smarsh Enterprise Archive
• Smarsh Professional Archive
• Veritas Enterprise Vault
• ZL Unified Archive

Quick Start Guide

Installation 

1. Create credentials providing Nuclei with access to VoiceLogix AWS S3 resources (guide)

Uninstallation 

1. Create new deprovisioning request with Nuclei 

More Information

For more information on Compliance Archiving for VoiceLogix and for a demonstration of related capabilities, please contact Nuclei's sales team at hello@nuclei.ai.