Compliance Archiving for NICE NTR

Overview

Nuclei provides NICE customers with the ability to automatically export and archive all communications occurring within NICE NTR, including:  

• Call Recordings

As a first step, your NICE administrator must configure export and upload of NICE NTR recording to a Nuclei hosted SFTP server. Once complete, Nuclei will automatically import your organizations NICE NTR recordings and related activity. Content can be retained with Nuclei, or exported for review and retention in your existing compliance archive.

Prerequisites

• Nuclei Hosted SFTP service
• NICE NTR audio recordings (WAV, NMF)
• NICE NTR metadata catalog files (CSV)

Scope

Recordings

NICE NTR call recordings are supported for archiving. The following types of metadata are supported for each recording:

• Call ID
• Recorder Description
• Channel ID
• Phone Number
• Start Time 
• End Time
• Duration
• Direction
• Channel Group Name
• Organization Name
• Group Name
• Channel Key
• Recorder Hostname

The following additional types of metadata are also supported for each recording participant:

• Calling Party 
• Called Party
• User Key
• User Handle
• User First Name
• User Last Name

Additional Resources

Export Destinations

More Information

For more information on Compliance Archiving for NICE NTR and for a demonstration of related capabilities, please contact Nuclei's sales team at hello@nuclei.ai.