Compliance Archiving for NICE NTR

Overview

Nuclei provides NICE customers with the ability to automatically export and archive all communications occurring within NICE NTR, including:  

• Call Recordings

As a first step, your NICE administrator must configure export and upload of NICE NTR recording to a Nuclei hosted SFTP server. Once complete, Nuclei will automatically ingest NICE NTR recordings for review, retention, or export into your existing compliance archive. 

Prerequisites

• Nuclei Hosted SFTP service
• NICE NTR audio recordings (WAV, NMF)
• NICE NTR metadata catalog files (CSV)

Scope

Recordings

NICE NTR call recordings are supported for archiving. The following types of metadata are supported for each recording:

• Call ID
• Recorder Description
• Channel ID
• Phone Number
• Start Time 
• End Time
• Duration
• Direction
• Channel Group Name
• Organization Name
• Group Name
• Channel Key
• Recorder Hostname

The following additional types of metadata are also supported for each recording participant:

• Calling Party 
• Called Party
• User Key
• User Handle
• User First Name
• User Last Name

Supported Archives

The following archiving destinations are supported for NICE NTR archiving:

• ACA ComplianceAlpha
• Dell EMC SourceOne
• Global Relay Archive
• Microsoft Purview
• Mimecast Cloud Archive
• Proofpoint Archive
• Smarsh Digital Safe
• Smarsh Enterprise Archive
• Smarsh Professional Archive
• Veritas Enterprise Vault
• ZL Unified Archive

More Information

For more information on Compliance Archiving for NICE NTR and for a demonstration of related capabilities, please contact Nuclei's sales team at hello@nuclei.ai.