Compliance Archiving for Cloud9

Overview

Nuclei provides Cloud9 customers with the ability to automatically export, enrich, and archive all communications occurring within Cloud9, including:  

• Call Recordings
• Call Metadata
• Call Transcriptions

The integration is based on the Cloud9 CallData API, which enables Nuclei to access and archive Cloud9 recordings. To enable connectivity customers must generate  new API Keys in the Cloud9 Portal. Afterwards, the API Key and Secret Key can be entered into the authorization configuration. 

Once complete, Nuclei will automatically import your organizations content and related activity. Content can be retained with Nuclei, or exported for review and retention in your existing compliance archive.

Prerequisites

• Activate Cloud9 Hosted Recording
• Create new API Keys in Cloud9 Portal
• Configure Key/Secret in Nuclei settings

Scope

Cloud9 Hosted Recording

Recordings from customers using the Cloud9 Hosted Recording option are supported for archiving. Recordings from customers using on-premise storage are not supported at present. 

Getting Setup

Cloud9

Activate the Call Data API

Contact Cloud9 Support to enable your firm's access to the Call Data API. 

Generate new API Key in the Cloud9 Portal

1. Login to the C9 Portal
2. Navigate to "API Keys" 
3. Select "Generate API Key"
4. Configure the API Client
   1. API: Call Data
   2. Environment: PROD - 1.1.GA or PROD - 1.0GA
   3. Allowed IP(s): Available upon request from support@nuclei.ai 
   4. Owner Email(s): support@nuclei.ai and your email address 
   5. Memo: Compliance archiving connector for Cloud9. 

Screenshot - Generate new API Key

Nuclei

To enable archiving of Cloud9 content:

1. Login to https://app.nuclei.ai 
2. Select "Configuration" > "Sources"
3. Select "New"
4. Select "Source Type", then select "Cloud9"
5. Add a "Description" to the feed
6. Select "Use legacy endpoints" if you are still using the 1.0GA API from Cloud9
7. Select "Create Source"

Next, you will need to authorize the new feed:

1. Select "Create Authorization"
2. Enter your "Cloud9 API Key"
3. Enter your "Cloud9 API Secret"
4. Select "Create Authorization"

Uninstallation 

To disable archiving:

1. Disable "Capture Enabled" in the Nuclei source configuration. 

Configuration

To enable recording for an individual Cloud9 user:

1. Login to https://c9portal.xhoot.com 
2. Navigate to "Users"
3. Select a User, and then select "Edit User":
4. Under "User Settings", activate "Voice Recording"
5. Under "Recording Storage", select "Cloud"
6. Select "Save"

Additional Resources

Export Destinations

More Information

For more information on Compliance Archiving for Cloud9 and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.