Compliance Archiving for Cloud9

Overview

Nuclei provides Cloud9 customers with the ability to automatically export, enrich, and archive all communications occurring within Cloud9, including:  

• Call Recordings
• Call Metadata
• Call Transcriptions

The integration is based on the Cloud9 CallData API, which enables Nuclei to access and archive Cloud9 recordings. To enable connectivity customers must generate  new API Keys in the Cloud9 Portal. Afterwards, the API Key and Secret Key can be entered into the authorization configuration. 

Once provisioned, Cloud9 recordings are automatically retrieved from the Cloud9 Call Data API and are made available for archival and further processing in other 3rd party applications including the Smarsh Connected Archive. 

Prerequisites

• Activate Cloud9 Hosted Recording
• Create new API Keys in Cloud9 Portal
• Configure Key/Secret in Nuclei settings

Scope

Cloud9 Hosted Recording

Recordings from customers using the Cloud9 Hosted Recording option are supported for archiving. Recordings from customers using on-premise storage are not supported at present. 

Supported Archives

The following archiving destinations are supported for Cloud9 Hosted Recording:

• ACA ComplianceAlpha
• Dell EMC SourceOne
• Global Relay Archive
• Microsoft Purview
• Mimecast Cloud Archive
• Proofpoint Enterprise Archive
• Smarsh Digital Safe
• Smarsh Enterprise Archive
• Smarsh Professional Archive
• Veritas Enterprise Vault
• ZL Unified Archive

Quick Start Guide 

Installation

1. Contact Cloud9 Support to enable access to the Call Data API
2. Generate new API Key in the Cloud9 Portal
3. Configure Key in Nuclei portal
4. Complete onboarding session to review configuration and downstream archiving requirements. 

Configuration

To enable recording for an individual Cloud9 user:

1. Login to https://c9portal.xhoot.com 
2. Navigate to "Users"
3. Select a User, and then select "Edit User":
4. Under "User Settings", activate "Voice Recording"
5. Under "Recording Storage", select "Cloud"
6. Select "Save"

Uninstallation 

1. Login to Cloud9 Portal
2. Navigate to "API Keys", and select "Disable" or "Delete"

Getting Setup

Activate the Call Data API

Contact Cloud9 Support to enable your firm's access to the Call Data API. 

Generate new API Key in the Cloud9 Portal

1. Login to the C9 Portal
2. Navigate to "API Keys" 
3. Select "Generate API Key"
4. Configure the API Client
   1. API: Call Data
   2. Environment: PROD - 1.1.GA or PROD - 1.0GA
   3. Allowed IP(s): Available upon request from support@nuclei.ai 
   4. Owner Email(s): support@nuclei.ai and your email address 
   5. Memo: Compliance archiving connector for Cloud9. 

Screenshot - Generate new API Key

Configure API key in Nuclei

1. Log into the Nuclei application.
   1. https://compliance.nuclei.ai/settings/integrations/cloud9
2. Locate the feed and click the Advanced Details arrow
3. Click on the "Edit Authorization Credentials" button
4. In the new window, enter the API Key and Secret
5. Click Submit to save the settings
6. If the API key is PROD 1.0GA, click Edit Feed and make sure "Use legacy endpoints" is green.

More Information

For more information on Compliance Archiving for Cloud9 and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.