Compliance Archiving for Cloud9

Overview

Nuclei provides Cloud9 customers with the ability to automatically export, enrich, and archive all communications occurring within Cloud9, including:  

• Call Recordings
• Call Metadata
• Call Transcriptions

The integration is based on the Cloud9 CallData API, which enables Nuclei to access and archive Cloud9 recordings. To enable connectivity customers must generate  new API Keys in the Cloud9 Portal. Afterwards, the API Key and Secret Key can be provided to Nuclei using the following resource. 

Once provisioned, Cloud9 recordings are automatically retrieved from the Cloud9 Call Data API and are made available for archival and further processing in other 3rd party applications including the Smarsh Connected Archive. 

Prerequisites

• Activate Cloud9 Hosted Recording
• Create new API Keys in Cloud9 Portal
• Create new provisioning request with Nuclei

Scope

Cloud9 Hosted Recording

Recordings from customers using the Cloud9 Hosted Recording option are supported for archiving. Recordings from customers using on-premise storage are not supported at present. 

Supported Archives

The following archiving destinations are supported for Cloud9 Hosted Recording:

• Dell EMC SourceOne
• Global Relay Archive
• Mimecast Cloud Archive
• Proofpoint Enterprise Archive
• Smarsh Digital Safe
• Smarsh Enterprise Archive
• Smarsh Professional Archive
• Veritas Enterprise Vault
• ZL Unified Archive

Quick Start Guide 

Installation

1. Contact Cloud9 Support to enable access to the Call Data API
2. Generate new API Key in the Cloud9 Portal
3. Create new provisioning request with Nuclei 
4. Complete onboarding session to review configuration and downstream archiving requirements. 

Configuration

To enable recording for an individual Cloud9 user:

1. Login to https://c9portal.xhoot.com 
2. Navigate to "Users"
3. Select a User, and then select "Edit User":
4. Under "User Settings", activate "Voice Recording"
5. Under "Recording Storage", select "Cloud"
6. Select "Save"

Uninstallation 

1. Login to Cloud9 Portal
2. Navigate to "API Keys", and select "Disable" or "Delete"

Getting Setup

Activate the Call Data API

Contact Cloud9 Support to enable your firm's access to the Call Data API. 

Generate new API Key in the Cloud9 Portal

1. Login to the C9 Portal
2. Navigate to "API Keys" 
3. Select "Generate API Key"
4. Configure the API Client
   1. API: Call Data
   2. Environment: PROD - 1.1.GA
   3. Allowed IP(s): Available upon request from support@nuclei.ai 
   4. Owner Email(s): support@nuclei.ai 
   5. Memo: Compliance archiving connector for Cloud9. 

Screenshot - Generate new API Key

Create new provisioning request

1. Browse to the Nuclei Help Center, and select "Submit a request". 
2. Select "Provisioning (Compliance Archiving for Cloud9)", and enter the following:
   
   1. Email: Your email address
   2. Subject: Provisioning - Cloud9 - Your Company Name 
   3. Cloud9 API Key: Enter the API Key created in the previous step 
   4. Cloud9 Secret Key: Enter the Secret Key created in the previous step. 
   5. Description: Please provide any background information desired. 
   6. Select "Submit"
3. Afterwards, Nuclei will reach out to to schedule an onboarding session to review the requirements and to gather information required to enable downstream archiving.

More Information

For more information on Compliance Archiving for Cloud9 and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.