Compliance Archiving for Google Workspace

Overview

Nuclei provides Google Workspace customers with the ability to automatically export, enrich, and archive all communications taking place within Google Workspace, including:  

• Call Recordings
• Text Messages
• Voice Messages
• All other communication types supported by the Google Vault API

As a first step, the "Nuclei for Google Workspace" archiving app must be authorized for by your Google Workspace administrator. Once complete, Nuclei will automatically import Google Workspace content and related activity. Content can be retained with Nuclei, or exported for review and retention in your existing compliance archive. 

Prerequisites

Google Voice

• Google Voice Standard
• Google Voice Premier (optional, required for automatic call recording)

Scope

Call Recordings

The following types of metadata are supported for each call recording:  

• From (Caller)
• To (Callee)
• Date
• Message ID

Text Messages

The following types of metadata are supported for each text message:

• From (Sender)
• To (Recipients)
• Date
• Message ID
• Message Text

Voice Messages

The following types of metadata are supported for each text message:

• From (Caller)
• To (Callee)
• Date
• Message ID
• Voicemail Transcript

Getting Setup

Google Voice

To enable capture of Google Voice activity from Google Workspace you must first activate automatic call recording:

1. Login to https://admin.google.com 
2. From the Menu select "Apps", "Google Workspace", "Google Voice"
3. Select "Settings"
4. Select "Policies", then select "Automatic Call Recording"
5. Select "Edit", and then configure the options for automatic call recording:
   1. Off
   2. Only inbound calls
   3. Only outbound calls
   4. All calls
6. Select "Save"

Exempt Trusted App

Once the app is authorized, you will need to follow the instructions from Google to make the app trusted. Otherwise, the app will need to be reauthorized on a regular basis.

• https://support.google.com/a/answer/9368756?sjid=10434019935136513337-NA

Nuclei

You've completed all configurations in Google Workspace you must create a new feed:

1. Login to https://app.nuclei.ai 
2. Select "Configuration" > "Sources"
3. Select "New"
4. Select "Source Type", then select "Google Vault"
5. Add a "Description" to the feed
6. Select "Save"

Next, you will need to authorize the new feed:

1. Select "Create Authorization"
2. Complete the OAuth 2.0 authorization process

Uninstallation 

Nuclei

To pause or disable capture:

1. Login to https://app.nuclei.ai 
2. Select "Configuration" > "Sources"
3. Select the desired "Google Vault" feed
4. De-select "Capture Enabled"

Additional Resources

Export Destinations

More Information

For more information on Compliance Archiving for Google Workspace and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.