Compliance Archiving for 3CX

Overview

Nuclei provides 3CX customers with the ability to automatically export and archive all communications occurring within 3CX, including:  

• Call Recordings

As a first step, your 3CX admin must work with 3CX to setup export of call recordings to a 3CX provided SFTP site. Afterwards, you must provide Nuclei with credentials provided by 3CX for communicating with the SFTP site. Once complete, Nuclei will automatically import your organizations content and related activity. Content can be retained with Nuclei, or exported for review and retention in your existing compliance archive.

Prerequisites

• 3CX Hosted SFTP

Scope

Call Recordings

3CX Call Recordings are supported for archiving. The following types of metadata are supported for each call recording:

• Site ID
• User ID
• User Display name
• Call Datetime
• Calling Party
• Called Party

Getting Setup

3CX

To enable archiving you must coordinate with 3CX to configure the following items:

• 3CX SFTP site
• 3CX SFTP credentials

Nuclei

After enabling export in 3CX you must create a new feed:

1. Login to https://app.nuclei.ai 
2. Select "Configuration" > "Sources"
3. Select "New"
4. Select "Source Type", then select "3CX"
5. Add a "Description" to the feed
6. Select "Create Source"

Next, you will need to authorize the new feed:

1. Select "Create Authorization"
2. Enter the "SFTP Host" provided by 3CX
3. Enter the "SFTP User" provided by 3CX
4. Enter the "SFTP Port" provided by 3CX
5. Enter the "SFTP Password" provided by 3CX
6. Select "Create Authorization"

Uninstallation 

Nuclei

To pause or disable capture:

1. Login to https://app.nuclei.ai 
2. Select "Configuration" > "Sources"
3. Select the desired "3CX" feed
4. De-select "Capture Enabled"

Additional Resources

Export Destinations

More Information

For more information on Compliance Archiving for 3CX and for a demonstration of related capabilities, please contact Nuclei's sales team at hello@nuclei.ai.