Compliance Archiving for Verint Verba

Overview

Nuclei provides Verint customers with the ability to automatically export and archive all communications occurring within Verint Verba, including:  

• Verint Recordings
• Verint Messages (SMS)

As a first step, your Verint Verba administrator must configure export and upload of Verint Verba recording to Nuclei provided S3 resources. Once complete, Nuclei will automatically ingest your organization's Verint recordings and related activity. Content can be retained with Nuclei, or exported for review and retention in your existing compliance archive.

Prerequisites

• Amazon S3

Scope

Recordings

Verint Verba call recordings are supported for archiving. The following types of metadata are supported for each call recording:

• Call ID
• Owner EID
• Rec Version
• Native ID
• Native Call ID
• Location
• Source Caller ID
• Destination IP
• Destination Caller ID
• Recorded CID
• Signaling Source
• Start Time
• Record Creation Time
• End Time

The following additional types of metadata are also supported for each recording participant:

• ID
• Role
• Display Name (internal participants)
• Email Address (internal participants)
• Modality

Messages

Verint Verba messages are supported for archiving. The following types of metadata are supported for each message:

• CDR ID
• Message ID
• Timestamp
• Source
• Destination
• Message Type
• Message Content
• Message Status
• Message Direction
• Message Source

The following additional types of metadata are also supported for each message participant:

• ID
• Role
• Display Name (internal participants)
• Email Address (internal participants) 

Getting Setup

Nuclei

To enable archiving of Verint Verba content:

1. Login to https://app.nuclei.ai
2. Select "Configuration" > "Sources"
3. Select "New"
4. Select "Source Type", then select "Verint Verba"
5. Add a "Description" to the feed
6. Select "Save"

Next, you will need to authorize the new feed:

1. Select "Create Authorization"
2. Note the "Bucket Name" you will need for the Verint Verba configuration
3. Note the "Access Key" you will need for the Verint Verba configuration
4. Note the "Secret Access Key " you will need for the Verint Verba configuration

Verint Verba

To enable export of content from Verint Verba to Nuclei, please reference: 

Verint Verba - Knowledge Base - Export

You will need the S3 credentials created in the previous step to complete the configuration here. 

Uninstallation 

To disable archiving:

1. Disable "Capture Enabled" in the Nuclei source configuration. 

Additional Resources

Export Destinations

Verint Verba - Knowledge Base - Export

More Information

For more information on Compliance Archiving for NICE NTR and for a demonstration of related capabilities, please contact Nuclei's sales team at hello@nuclei.ai.