Overview
Nuclei provides customers with existing recording systems with the ability to automatically export, enrich, and archive all communications occurring within on-premise recording systems, including:
- Call Recordings
- Call Recording Metadata
The integration is based on each recording systems bulk export feature, which enables Nuclei to access and archive recordings. To enable connectivity customers must create a new bulk export job in the system configuration of each recording system. Afterwards, AWS DataSync or Amazon S3 is used to provide Nuclei with access to exported recordings.
Once provisioned, recordings from each system are automatically retrieved after bulk export (via AWS DataSync or Amazon S3), and are made available for archival and further processing in other 3rd party applications.
Prerequisites
General
Option #1: Amazon S3
The following prerequisites are required for recording systems that support direct archival to Amazon S3:
- Configuration of a new Amazon S3 storage target (existing recording system)
- Configuration of a new bulk export job (existing recording system)
Option #2: AWS DataSync
The following prerequisites are required for recording systems that do not support direct archival to Amazon S3, but do support archival to a local network share:
- Configuration of a new Local Network share
- Configuration of a new bulk export job (existing recording system)
- Deployment of AWS DataSync Agent (new virtual machine)
Call Recordings
A full list of all supported formats is outlined in Supported Audio Formats, which include:
- Universal, standard-based media formats (WAV, GSM, RAW, etc)
- Proprietary media formats (NICE NMF)
Call Recording Metadata
Supported call recording metadata formats include the following:
- File-based
- Individual records (CSV, JSON, or XML) containing the metadata for an individual recording
- Filenames must match between metadata records and media files to preserve mapping relationships.
- File-name based
- Call Recording metadata is embedded within the filename of each recording file.
Supported Archives
The following archiving destinations are supported for archiving recordings from existing systems:
- ACA ComplianceAlpha
- Dell EMC SourceOne
- Global Relay Archive
- Microsoft Purview
- Mimecast Cloud Archive
- Proofpoint Enterprise Archive
- Smarsh Digital Safe
- Smarsh Enterprise Archive
- Smarsh Professional Archive
- Veritas Enterprise Vault
- ZL Unified Archive
Quick Start Guide
Installation
- Create a new local network file share
- Create a new bulk export job in the System Configuration of the recording system
- Deploy AWS DataSync
- Complete onboarding session to review configuration and downstream archiving requirements.
Uninstallation
- Login to the System Configuration of the recording system
- Navigate to "Export Jobs", and select "Disable" or "Delete"
- Shutdown the VM supporting the AWS DataSync Agent
Getting Setup
Recording System
Please contact your recording system administrator to enable the required bulk export configuration.
AWS DataSync
For more information on AWS DataSync deployments, please reference the AWS DataSync Deployment Guide.
Additional Resources
Supported Systems
The following recording systems are supported by Nuclei:
- ASC Technologies AG
- Auronix
- Cisco
- Cybertech
- IPC
- Mitel
- NICE
- Thales
- Verint
The above list is not exhaustive, and Nuclei supports archiving from any other recording system that also meets the prerequisites outlined above.
ASC Technologies
ASC neo Suite
- The neo suite stores audio in a proprietary codec which is further encrypted to AES-256.
- Data is stored in PostgreSQL or Microsoft SQL databases.
- Bulk export is possible, enabling extraction of audio in open WAV and XML formats.
- The bulk export feature is licensed by ASC.
ASC MARATHON (Legacy)
- The MARATHON suite stores audio in a proprietary codec.
- Data is stored in a MySQL database.
- Bulk export is possible, enabling extraction of audio in open WAV and XML formats.
- The bulk export feature is licensed by ASC, and requires the latest version of the MARATHON V10 software.
NICE Systems
NICE NTR
- NICE NTR stores audio recordings in WAV (GSM 06.10) or NMF format.
- Metadata is stored in a MySQL database.
- Bulk export is possible, but requires special licensing from NICE.
NICE NIM
- NICE NIM stores recording in NICE NMF format.
- Data is stored in a Microsoft SQL database.
- Bulk export is not known to be possible.
Verint Systems
Verint Impact 360
- Verint Impact 360 stores audio in WAV format (G723.1).
- Metadata is co-resident with recorded audio, with an XML file existing for each audio recording.
Verint Verba
- Verint Verba stores audio in an encrypted format.
- Bulk export is possible to a number of supported storage layers, including Amazon S3.
- Full details are available in the Verint Verba knowledge base:
More Information
For more information on Compliance Archiving from existing recording systems, please contact Nuclei's sales team at hello@nuclei.ai.
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