Nuclei provides Red Box customers with the ability to automatically export, enrich, and archive all communications occurring within Red Box Quantify, including:
- Call Recordings
- Call Metadata
The integration is based on Red Box Call Archiver, which enables customers to access and export their Red Box recordings. To enable connectivity customers must create a new Bulk Export job. Afterwards, AWS Data Sync can be used to provide Nuclei with access to exported recordings.
Once provisioned, Red Box recordings are automatically retrieved from the Red Box bulk export job (via AWS DataSync) and are made available for archival and further processing in other 3rd party applications.
- Red Box Recorder
- Red Box Call Archiver
Red Box Quantify
Recordings from customers using any Red Box recording integration are supported for archiving.
The following types of metadata are available for each call recording:
- Call Start Time
- Call End Time
- Call Duration
- Other Party
- Channel Name
- Logical Channel
- Dialled Digits
- Caller Number
- Caller Name
- Called Number
- Called Name
- Extension Name
- SMS Text
- Redirecting Number
- Redirecting Name
- Redirection Number
- Redirection Name
- Import Time
- Call Identifier
The following archiving destinations are supported for Red Box archiving:
- Dell EMC SourceOne
- Global Relay Archive
- Micro Focus Digital Safe
- Mimecast Cloud Archive
- Proofpoint Enterprise Archive
- Smarsh Enterprise Archive
- Smarsh Professional Archive
- Veritas Enterprise Vault
- ZL Unified Archive
Quick Start Guide
- Install the Red Box Call Archiver application (guide)
- Create a new Continuous Export configuration
- Deploy AWS DataSync
- Complete onboarding session to review configuration and downstream archiving requirements.
Utilization varies, and will depend on the downstream archive being used.
Example (Smarsh Professional Archive)
- Login to https://app.smarsh.com
- Select Search > New Search
- Select Content, and replace "All Content" with "Red Box"
- Select "Search"
- Select a Red Box recording from the search results.
- Replay audio.
For more information on the Smarsh Connected Archive, please visit Smarsh Central
- Disable the export job configured in the Red Box Bulk Export application
Red Box Call Archiver
Please contact Red Box support to enable the bulk export configuration within the Red Box Call Archiver application.
For more information on AWS DataSync deployments, please reference the AWS DataSync Deployment Guide.
For more information on Compliance Archiving for Red Box and for a demonstration of related capabilities please contact Nuclei's sales team at email@example.com.
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