Compliance Archiving for Dubber

Overview

Nuclei provides Dubber customers with the ability to automatically export, enrich, and archive all communications occurring within Dubber, including:  

• Dubber Recordings

The integration is based on Dubber's APIs, which enable Nuclei to access and archive Dubber recordings. To enable connectivity customer's must authorize an archiving app that permissions Nuclei to access Dubber Call Recordings on your behalf.  

Once complete, Nuclei will automatically import Dubber recordings and related activity. Content can be retained with Nuclei, or exported for review and retention in your existing compliance archive. 

Prerequisites

• Dubber Call Recording
• Dubber API

Scope

Dubber recordings are supported for archiving. The following metadata is available for each recording: 

• Recording ID
• To Party
• From Party
• Call Type
• Channel
• Status
• Start Time
• End Time
• Duration

Getting Setup

Nuclei

To enable archiving:

1. Login to https://app.nuclei.ai 
2. Select "Configuration" > "Sources"
3. Select "New"
4. Select "Source Type", then select "Dubber"
5. Add a "Description" to the feed
6. Select "Save"
7. Select "Create Authorization", and complete the OAuth approval workflow.

Uninstallation 

To disable archiving:

1. Disable "Capture Enabled" in the Nuclei source configuration. 

Additional Resources

Export Destinations

More Information

For more information on Compliance Archiving for Dubber and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.