Overview
Nuclei provides Approved Contact customers with the ability to automatically export and archive all communications occurring within Approved Contact connected platforms, including:
- Text Messages
As a first step, third-party archiving must be configured in the Approved Contact admin portal. Once complete, Nuclei will automatically import your organizations content and related activity. Content can be retained with Nuclei, or exported for review and retention in your existing compliance archive.
Prerequisites
- Approved Contact
- Approved Contact export configuration
Scope
Text Messages
Text messages sent by Approved Contact connected platforms are supported for archiving. The following types of metadata are supported for each message:
- Thread Key
- Message ID
- Message Text
- Message Attachments
- Message Date / Time
The following additional types of metadata are also supported for each message participant:
- From Number
- To Number(s)
Getting Setup
Approved Contact
To enable archiving ApprovedContact or your administrator must configure third-party archiving.
Transport to Nuclei occurs over SMTP using a target address provided by Nuclei.
Uninstallation
Please create a new deprovisioning request with Nuclei.
Additional Resources
More Information
For more information on Compliance Archiving for Approved Contact and for a demonstration of related capabilities, please contact Nuclei's sales team at hello@nuclei.ai.
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