Compliance Archiving for RingCentral

Overview

RingCentral offers an automatic call recording service that enables administrators to easily enable call recording for inbound and outbound phone calls.

Easy to set up

• Enable automatic recordings for one or multiple users with just a few clicks.
• Set up automatic recording of calls for inbound calls to departments.
• Quickly select incoming and/or outgoing calls to record.

Playback or download recordings any time

• Save as many as 100,000 recordings per account.
• Access recordings for download and playback for up to 90 days.
• Download individual or multiple recordings for review and playback.

Flexible announcements

• Use default or custom announcements for inbound and outbound calls.
• To ensure recordings are lawful and that callers have given their consent, an announcement will be played before automatic recording begins.
• Emails are automatically sent to all parties enabled for automatic recordings.

On-demand option

• Once enabled, users can choose which specific incoming or outgoing calls to record.
• Record conversations from any device, at any time.

FAQ

How does RingCentral automatic call recording work?

• Once activated for an extension by an admin, automatic call recording will record all of that extension’s incoming and outgoing calls. Recordings can be enabled for individual or multiple users and can be downloaded or played back any time.
• Recordings can be enabled for inbound calls to departments.
• Automatic call recording is available to RingCentral Office (Premium or Ultimate) and Enterprise users. 

How many recordings are stored, and how long are they saved?

• Recorded phone conversations are automatically saved in call logs for up to 90 days, with up to 100,000 recordings per account. You can download the recordings for your own records or for playback in the future.

How does on-demand call recording work?

• Simply press *9 to begin recording, then press *9 again whenever you want to stop recording. It’s one of the easiest on-demand call recording solutions you can use.

Compliance Archiving via Nuclei Firehose 

Export and long-term archiving of RingCentral recordings is possible via Nuclei Firehose, which provides a data pipeline for extracting, transforming, and loading data from third party systems.

For more information, please contact our sales team at hello@nuclei.ai 

Thanks!!