Compliance Archiving for RingCentral

Overview

Nuclei provides RingCentral customers with the ability to automatically export, enrich, and archive all voice communications taking place within RingCentral, including:  

• Call Recordings
• Voicemails

The integration is based on RingCentral Voice API which enables Nuclei to receive and archive RingCentral recordings and related metadata. To enable connectivity customers must install the Nuclei archiving app from the RingCentral App Gallery. 

Afterwards, Nuclei will automatically retrieve and archive call recordings that take place in the customer's RingCentral environment enabling archival and further processing in other 3rd party applications including the Smarsh Connected Archive. 

Prerequisites

• Activation of Automatic Call Recording
• Use of supported RingCentral platform
• Installation of Nuclei archiving app (from App Gallery) 

Supported Platforms

The following platforms are supported for Archiving:

• RingCentral
• Alcatel Rainbow Office
• Atos Unify Office
• Avaya Cloud Office
• BT Cloud Work
• RingCentral for Symphony
• RingCentral mit ecotel
• RingCentral with Eastlink
• TELUS Business Connect
• Vodafone Business

Scope

Supported Events

The following types of events are supported for archiving:

• RingCentral Call Recordings 
• RingCentral Voicemails 

Supported Metadata

The following types of metadata are supported for each recording:  

• Action
• Direction
• Duration
• ID
• Internal Type
• Last Modified Time
• Phone Number (To)
• Phone Number (From)
• Reason
• Reason Description
• Result
• Session ID
• Start Time
• Telephony Session ID
• Transport 
• Type

Supported Archives

The following archiving destinations are supported for RingCentral Archiving:

• Dell EMC SourceOne
• Micro Focus Digital Safe
• Proofpoint
• Smarsh Enterprise Archive
• Smarsh Professional Archive
• Veritas Enterprise Vault
• ZL Unified Archive

TLDR

1. Activate Automatic Call Recording
2. Install archiving app from RingCentral App Gallery
3. Complete onboarding session to review configuration and downstream archiving requirements

Getting Setup

Installation

Activate call recording settings 

The following configuration is required to ensure automatic call recording takes place: 

1. Login to the RingCentral online account
2. Navigate to "Admin Portal > Phone System > Auto-Receptionist > General Settings > Call Recording"
3. Under "Automatic Call Recording", toggle the switch to enable or disable the feature. 
4. If you enabled the feature, click "Yes" on the confirmation window.
5. Click "Edit" under "Extensions to Record"
6. Select the Extensions where Automatic Call Recording will be enabled
7. Click "Save"
8. Click "Save" to apply the changes. 

Install archiving app

To facilitate the automatic retrieval of RingCentral call recordings, you must first install the Nuclei archiving app from the RingCentral App Gallery.

Usage

Utilization varies, and will depend on the downstream archive being used. 

Example (Smarsh Professional Archive)

1. Login to https://app.smarsh.com 
2. Select Search > New Search 
3. Select Content, and replace "All Content" with "RingCentral" 
4. Select "Search"
5. Select a RingCentral conversation from the search results.
6. Review call recording and call metadata.

For more information on the Smarsh Connected Archive, please visit Smarsh Central 

• Smarsh Professional Archive - User Guide 
• Smarsh Enterprise Archive - User Guide 

Uninstallation 

1. Create new deprovisioning request with Nuclei 

More Information

For more information on Compliance Archiving for RingCentral and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai. 

Thanks!! ✌️