Compliance Archiving for RingCentral Team Messaging – Nuclei, Inc.

Overview

Nuclei provides RingCentral customers with the ability to automatically export, enrich, and archive all Team Messaging communications taking place within RingCentral, including:

Chat Messages
Conversation Messages
Notes

As a first step, the "Nuclei for RingCentral Team Messaging" app must be authorized from RingCentral App Gallery. Afterwards, Nuclei will automatically export RingCentral Team Messaging content into your existing compliance archive.

Prerequisites

RingCentral Desktop or PWA
A Glip Profile
Activation of the "Enable Message Data Export" setting
Authorization of the Nuclei archiving app

Supported Platforms

The following platforms are supported for archiving:

RingCentral
Alcatel Rainbow Office
AT&T Office@Hand
Atos Unify Office
Avaya Cloud Office
BT Cloud Work
RingCentral with Verizon
TELUS Business Connect
Vodafone Business UC

Scope

Posts

The following types of metadata are supported for each message:

Post ID
Post Text
Creator ID
Creator Email Address
Creation Time
Last Modified Time
Chat ID
Deleted Status

Notes

The following types of metadata are supported for each message:

Note ID
Chat IDs
Creation Time
Creator ID
Creator Email Address
Last Modified By ID
Note Status
Note Title
Note Body
Note Type

Supported Archives

The following archiving destinations are supported for RingCentral Archiving:

ACA ComplianceAlpha
Dell EMC SourceOne
Global Relay Archive
Microsoft Purview
Mimecast Cloud Archive
Proofpoint Enterprise Archive
Smarsh Digital Safe
Smarsh Enterprise Archive
Smarsh Professional Archive
Veritas Enterprise Vault
ZL Unified Archive

Getting Setup

Installation

Activate "Enable Message Data Export"

To enable the Ringcentral Compliance Export API, your RingCentral admin must activate the "Message data export capability" within the RingCentral desktop or PWA application:

Login to https://app.ringcentral.com
Select "Settings"
Select "Administration", "Messaging"
Scroll down to "Message data export"
Activate "Enable message data export"

Authorize archiving app

To facilitate the automatic archival of RingCentral Team Messaging, your RingCentral admin must first authorize the Nuclei archiving app from the RingCentral App Gallery.

Uninstallation

Create new deprovisioning request with Nuclei

Additional Resources

RingCentral Documentation - Exporting message data in the RingCentral app

Compliance Archiving for RingCentral SMS

Compliance Archiving for RingCentral Voice

More Information

For more information on Compliance Archiving for RingCentral Team Messaging and for a demonstration of related capabilities please contact Nuclei's sales team at hello@nuclei.ai.